How BALLAST Simplifies Risk Assessments for RCCH Healthcare Partners​

The Client

With a commitment to providing high-quality, compassionate hospital and healthcare services to non-urban communities across the country, RCCH HealthCare Partners focuses on regional healthcare delivery systems, which enables the company to ensure that access to care is available to its patients and their families, close to home. RCCH is comprised of 16 regional health systems, located in 12 states. With 15,000 employees across the nation, RCCH is headquartered in Brentwood, Tennessee. Though several other similar companies exist, what sets RCCH apart from the others is that each of its hospital boards of directors live within the communities they serve.


The Opportunity

RCCH has been a client of LBMC Information Security since 2013. When the need arose for RCCH to identify an information security provider, several trusted IT leaders recommended LBMC Information Security to the company’s leadership team. “Enlisting the services of LBMC Information Security was the best security decision we’ve made,” says Preston Duren, Manager of Information Security at RCCH. LBMC Information Security provides RCCH with Intrusion Prevention System (IPS) services, as well as risk assessments for its facilities and at the corporate level through the BALLAST risk assessment platform. “My team is made up of Millennials, and gone are the days of performing risk assessments with spreadsheets. We need the risk assessment process to be simple and efficient, and that’s exactly what BALLAST offers,” Duren added. Rather than spending time in meetings and the back and forth sending of spreadsheets to various hospital compliance officers, HR officers, IT professionals, and facilities managers, BALLAST allows RCCH the ability to assign these roles through its web interface.


The Solution

What makes BALLAST the best risk assessment solution for RCCH? “The real breaking point for us with switching from spreadsheets to BALLAST was remediation of risk. We found that we weren’t getting true remediation of risk with spreadsheets,” affirms Duren. BALLAST has also improved RCCH’s workflow through its intuitive dashboard, automated remediation tracking, and one-click compliance reporting. “It’s easy to think that you have a free solution when you’re doing risk assessments with spreadsheets, when, in actuality, it’s very expensive. The extra time that it takes for your directors and your C-levels to answer those questions is quantifiable, and BALLAST reduces that time considerably,” says Duren. RCCH is a proven example that no matter how many business units or locations you need to assess, BALLAST has a plan for you.

Download this client spotlight as a PDF, and hear RCCH Healthcare’s Preston Duren explain more in the two video client spotlights below.